1. What We Do
We are a licensed waste broker (CBDU652706). We arrange your collection with an independent, licensed waste carrier (Operator). Your contract is for us to arrange the Service described in your quotation and confirmation.
2. Your Responsibilities
- Describe Waste accurately — type, volume, weight, photos.
- Tell us about access: stairs, lifts, long carries, narrow lanes, parking restrictions, permits.
- Ensure Site is safe and accessible. Ensure someone is present unless agreed.
- Remove valuables and items NOT for disposal. Collected Waste cannot be recovered.
3. What We Cannot Take (Unless Pre-Booked)
Prohibited: Asbestos, clinical/medical waste, hazardous chemicals, oils, fuels, paints, solvents, gas cylinders, explosives, sharps, undeclared vapes/e-cigs/batteries.
Must be declared (extra charge / specialist vehicle): Mattresses, sofas/armchairs & upholstered seating (POPs), plasterboard, fridges/freezers, TVs/monitors, tyres, WEEE/electricals, batteries.
If prohibited waste is presented, the load will be refused and a wasted journey charge applies.
4. Price & Payment
Price based on info you provide. If Waste or access differs materially, price may be revised before work continues.
Payment due before or on Service unless you have approved credit terms. We accept Card, Apple Pay, Google Pay, PayPal, Klarna.
5. On The Day
We give an arrival window — this is an estimate, not guaranteed. Delays can happen due to traffic, breakdowns, earlier jobs. Operator may wait up to 15 minutes. Extra waiting charged at standard rate.
6. Cancellation & Wasted Journeys — The Important Bit
- More than 24h before booked slot — Full refund less any non-recoverable costs already paid (e.g. skip permit, ULEZ, parking suspension).
- Within 24h but BEFORE van dispatched — Late cancellation fee up to 50% of price.
- Same day / After dispatch / Van en route / Attended but can’t complete (wrong waste, no access, etc.) — Wasted journey charge up to 100% of price.
7. Your 14-Day Cooling-Off Right (Consumers booking online/phone)
You have 14 days to cancel from booking. If you ask us to start work inside those 14 days (which most customers do):
- If you cancel BEFORE we start — full refund, no fee.
- If you cancel AFTER we start but before finishing — you pay for work done so far.
- If you cancel AFTER we have fully completed at your request — no refund due.
You must tick the express request box at checkout to allow us to start inside 14 days.
8. Skip Hire
You are responsible for skip while on Site. You must have permit if on highway (we can arrange as agent — fee non-refundable). No overfilling above waterline, no fires, no prohibited waste. You must provide lights/cones if required by permit. Cost of failed delivery/collection due to no access/overload/obstruction may be charged.
9. Liability & Complaints
We take reasonable care. Please point out fragile surfaces. Report any damage on the day with photos to service@van-goclearance.co.uk with booking ref. Business customers: liability limited to price of Service. Consumers retain statutory rights.
Your Confirmation
By booking you confirm Waste description is accurate, you have authority to dispose of it, and you agree to our Full Terms and Conditions.
- Full Terms: www.van-goclearance.co.uk/terms
- Privacy Policy: www.van-goclearance.co.uk/privacy