Legal & Policies
Our privacy, cookie, website and booking policies in one place.
Complete Policies Pack
Our terms, booking summary, privacy and cookie policies, cancellation form, modern slavery policy and collection checklists in a single PDF, for commercial clients and council tenders. Version 1.1 — 7 September 2026. The Environmental Policy and Complaints & ADR Policy were issued later and are not in it.
The pages below are the current versions of each document.
Published Statutory Documents
9 Policies Available- Doc 01Official
Privacy Policy
This Privacy Policy explains how Van-Go Clearance Ltd collects, uses and protects your personal data when you use our website and book waste clearance, skip hire, grab hire and related services.
Read policy - Doc 02Official
Cookie Policy
This Cookie Policy explains how Van-Go Clearance Ltd (“we”, “us”) uses cookies on www.van-goclearance.co.uk
Read policy - Doc 03Official
Terms & Conditions
These terms apply to services arranged by Van-Go Clearance Ltd (“Van-Go Clearance”, “we”, “us” or “our”) for the customer (“you” or “your”). These terms, your quotation, booking confirmation and any service-specific conditions form the contract.
Read policy - Doc 04Official
Booking Terms
Please read before you book — this is a summary. Full Terms and Conditions apply.
Read policy - Doc 05Official
Model Cancellation Form
For consumers booking at a distance — Consumer Contracts Regulations 2013. You may use this form to cancel, but you do not have to.
Read policy - Doc 06Official
Modern Slavery Policy
Van-Go Clearance Ltd is committed to preventing modern slavery and human trafficking in all its forms. We have zero tolerance for slavery, servitude, forced or compulsory labour and human trafficking.
Read policy - Doc 07Official
Environmental Policy
Van-Go Clearance Ltd is a licensed waste broker committed to protecting the environment, preventing pollution and continually improving environmental performance.
Read policy - Doc 08Official
Complaints & ADR Policy
Van-Go Clearance Ltd aims to provide excellent service. If you are unhappy, we want to resolve it quickly and fairly.
Read policy - Doc 09Official
Health & Safety Policy
Van-Go Clearance Ltd is committed to ensuring the health, safety and welfare of employees, contractors, Operators, customers and the public so far as reasonably practicable, under the Health and Safety at Work etc. Act 1974.
Read policy
Need clarification on any contractual clause or commercial terms?
Our legal compliance team is available to assist with contract reviews, data protection inquiries, or bespoke procurement schedules.