1. General Checklist — All Services
- Booking accurate? Check waste type, volume and weight matches what you booked. Send new photos if it changed.
- Someone present? Ensure someone 18+ is on Site or you have agreed unattended collection in writing.
- Access clear? Unlock gates, side doors, garages. Move cars, bikes, bins blocking path.
- Pets & children: Keep pets inside and children away from loading area and vehicle.
- Valuables removed: Remove passports, documents, jewellery, cash, devices from waste. Waste cannot be recovered once collected.
- Parking: If you have driveway, clear it. If on-street, try to save space for van/skip near waste. Tell us about permits, double yellows, low bridges, weight limits.
Tell us BEFORE dispatch if: address changed, access issue, waste increased, you found asbestos/chemicals/paints/oils, or you need to cancel/reschedule.
2. Man & Van / Caged-Tipper — How To Prepare
- Make it accessible: Move all waste to one accessible point — front garden, driveway, ground floor room. Not scattered across loft, garden and shed unless labour booked.
- Bag small items: Bag loose rubbish, clothes, toys in strong bags. Don’t use black bags for WEEE or batteries.
- Keep pathways clear: Clear hallway, stairs, garden path. Cover fragile flooring if needed.
- Declare restricted waste when you book: mattresses, sofas (POPs), fridges, TVs, tyres, plasterboard, roofing felt, gas bottles, WEEE, batteries, vapes. These need approval in advance and carry an additional charge. Keep them separate and point them out on arrival.
- Heavy items: If booked labour, tell us about stairs (how many flights), lifts and long carry (over 15m).
- Do NOT include: Asbestos, chemicals, oils, paints, clinical waste, sharps, loose vapes. Load will be refused.
- On arrival: Show driver waste, confirm volume, point out fragile areas.
3. Skip Hire — How To Prepare
- Ground check: Flat, firm ground that can take weight of skip + lorry (up to 18 tonnes). Not soft grass, drains, manhole covers.
- Space: Need 3m width for lorry access and 3m overhead clearance (cables, branches). 9m straight road for delivery.
- Permit: If skip on road — permit needed from council (3-5 days). We can arrange as agent — fee non-refundable. You must provide lights & cones if permit requires.
- Parking: Move cars day before delivery and collection. Failed delivery/collection = wasted journey charge up to 100%.
- Loading: Fill level — not above waterline/top. No fires. Heavy waste (soil/rubble) only in small skips (max 6yd). Don’t move skip.
- Declare before you book: WEEE, fridges, TVs, batteries, vapes, tyres, mattresses, sofas (POPs), plasterboard, roofing felt, gas bottles. Approval needed in advance and an additional charge applies.
- Do NOT put in skip: Asbestos, liquids, hazardous waste.
- Covers: Cover skip overnight if in public area to stop fly-tipping by others (you are responsible).
4. Wait & Load Skip — How To Prepare
- Be ready: Operator waits only booked time (usually 20-30 mins). All waste must be ready on ground floor outside.
- Manpower: Have enough people to load quickly. Driver does NOT load — you load.
- Sort before lorry arrives: Separate prohibited/restricted waste. Driver will refuse unsafe or prohibited loads.
- Access: Same as skip hire — 3m width, firm ground, no low cables.
Extra waiting charged at Operator’s standard rate if you exceed included time.
5. Grab Hire — How To Prepare
- Pile waste within reach: Within 4-6m of road edge, not behind walls/fences.
- Clear overhead: Tell us about overhead cables, phone lines, tree branches — grab arm needs 6-8m clearance.
- Ground: Firm, level, no underground services, drains, soft ground, septic tanks near pile.
- Separate: Soil, concrete, green waste, general waste — keep separate if possible for cheaper disposal.
- Access for 32-tonne lorry: 3.5m wide, 4.5m high, needs to extend stabiliser legs 2m each side.
6. What Happens On The Day & After
- Driver will: Check waste, confirm volume/weight, load safely, Waste Transfer Note will be emailed to you.
- Recycling: Waste goes to licensed facility for sorting — we aim for reuse/recycling before disposal per Waste Hierarchy.
- Payment: Any extra volume/weight/waiting due to difference from booking payable before vehicle leaves where possible.
- Problems? If access issue or extra waste, call us immediately on 07701256110 — we can often send larger vehicle or reschedule and avoid 100% charge if you tell us BEFORE dispatch.
- Aftercare: Photos of collection available on request. Invoice/receipt emailed. Waste Transfer Note kept for 6 years.
7. Quick Reminder — Avoid Wasted Journey Charges
You may be charged up to 50% if we have to divert after dispatch, or up to 100% if driver attends but cannot collect due to: wrong waste, prohibited items, no access, overweight/overloaded skip, no one on Site, wrong address, blocked road.
How to avoid: Double-check booking the night before, send updated photos if waste grew, clear access/parking, be available on phone.
Need to cancel? More than 24h before = full refund less permit costs. Within 24h = up to 50%. Same day after dispatch = up to 100%. See full Terms Clauses 15-19.